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Transform your customer care with an omnichannel platform ready to scale and respond from anywhere
Our fully cloud-managed Contact Center as a Service (CCaaS) solution from Liberty Networks is designed for organizations seeking a centralized omnichannel experience, with advanced capabilities ranging from voice management to chat, email, automation and analytics. CCoD enables modern contact centers without investment in complex infrastructure, and is optimized to accommodate both face-to-face operations and remote or distributed work models.
Rapid implementation without local infrastructure
The cloud model eliminates the need to install on-site hardware, reducing deployment time and costs.
Enhanced omnichannel experience
Unify voice, email, chat, SMS and social networks to serve customers from their preferred channel.
Guaranteed availability and security
Your operation is always up and running and protected thanks to the cloud architecture and the highest security standards.
Operational continuity, service agility
and a superior experience for customers and agents alike
Call and screen recording
Up to 30 days of storage, with extended options; includes quality scoring templates.
Multi-level IVR configurable
Up to 5 levels by default, with customization for complex routes and surveys.
Intelligent skills-based routing (ACD)
Assigns interactions to the most appropriate agent based on the type of request and customer profile.
Webchat and simultaneous chat
Integration with Web sites; agents can handle multiple conversations concurrently.
Automatic outbound call campaigns
Predictive dialer, mailbox detection and advanced outbound campaign management.
Native CRM integration
CTI, click-to-dial, contextual pop-ups and history and interaction synchronization. Compatible with Salesforce, Microsoft Dynamics, ServiceNow and Microsoft Teams for a unified experience.
Real-time reporting and wallboards
Key metrics viewable by supervisors for instant operational decisions. Single console for real-time reporting, interaction monitoring, recording and agent performance.
Multi-channel and multi-session support
Manage interactions via voice, email, chat, SMS and social networks from a single interface.
